128 results found for ARTHRITIS (HIP) Clinics in GREENFORD, EALING

very good fascilities

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Very professional and efficient

Love this Hospital.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Great patient service. Always on time and caring.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

Great facilities, helpful and friendly staff and consultant explained everything clearly