70 results found for BLADDER STONES Clinics in DALSTON, HACKNEY

Great experience from start to finish

Great patient service. Always on time and caring.

My appointment was smooth and reassuring

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very positive!

All aspects of my visits to The Prostate Centre have been more than satisfactory, from waiting times, staff interactions, cleanliness and the overall environment has made me feel well looked after throughout.

Very kind staff

Very efficient and friendly.

Excellent experience

Facilities are good. Staff were friendly and helpful.