11 results found for BRAIN SURGERY Clinics in HARROW, WEST LONDON

Good service and kept very clean and staff was very friendly

I recently had the pleasure of visiting Wellington Hospital for a series of diagnostic tests, and I cannot speak highly enough of the exceptional care and service I received. From the moment I walked through the doors, I was met with a warm and welcoming atmosphere that immediately put me at ease. The staff at Wellington Hospital are truly outstanding. Each member of the team, from the receptionists to the medical professionals, demonstrated a level of kindness, professionalism, and expertise that is truly commendable. They took the time to answer all of my questions, ensuring I fully understood each step of the process and felt comfortable throughout my visit. The diagnostic tests were conducted with the utmost efficiency and precision. The technicians were not only highly skilled but also incredibly friendly, making what could have been a stressful experience much more manageable. They explained each test in detail, which helped alleviate any anxiety I had and ensured I knew what to expect. Moreover, the hospital itself is modern, clean, and well-equipped with the latest technology. The facilities are top-notch, reflecting the high standard of care that all hospitals under HCA UK are known for. The environment is both professional and comforting, which significantly contributes to the overall positive experience. I am incredibly grateful for the level of care I received at Wellington Hospital. The friendly and dedicated staff went above and beyond to make my visit as smooth and stress-free as possible. I left the hospital feeling reassured and well taken care of, confident in the accuracy and thoroughness of the tests conducted.

KInd reception at entrance and friendly asistance at waiting area.

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Excellent experience

All the staff i met were friendly and amazing

Genesiscare has an exceptional team from the moment you step into the room, feeling scared and uncertain. Lore, Ciara, Melissa, and the newest team member, Chanel (hopefully spelled correctly), immediately put you at ease with their warm and welcoming presence. They are truly a wonderful team. The clinical team, including Mimi, Assia, Shelley, Chelsea, Josiah, and Elma, are also the best of the best. They provide unwavering care for each patient under their watch, never faltering in their dedication. With the patience of saints, they are another wonderful team who truly represent the backbone and spirit of Genesiscare. If I have any recommendation at all, it would be the lavatory inside Genesis Care, should be designated for use by the clinical and admin staff and patients only, and not be accessible to engineers or builders in high visibility clothing. I had an unpleasant experience with the cleanliness level after I followed them in following my radiation treatment. Thank you team for caring