58 results found for BREAST LUMP EXCISION Clinics in LANCASTER GATE, CENTRAL LONDON

Very professional and efficient

Extremely friendly patient and courteous reception staff and concierge.

Excellent standards throughout.

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Amazing experience. Everything from booking through to the appointment was great. All staff I dealt with were very polite, friendly and helpful. It was very quick and easy to book an appointment. The actual appointment was great, I waited no time at all to be seen, the lady was very friendly and reassuring, and the actual hospital was beautiful and clean. Best experience I've had with a medical facility!

Great patient service. Always on time and caring.

Professional and prompt

Clinically excellent with a "family feel."

Wonderful