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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.
4.87
236
patient reviews
1 Welbeck Street, London, United Kingdom, W1G 0AR
It was my first visit. I was very impressed with the cleanliness of the building the staff and the general ambience.
4.90
66
patient reviews
17 Harley Street, London, United Kingdom, W1G 9QH
Fantastic device and facilities never had to wait for appointments. Friendly staff.
4.84
64
patient reviews
24 Portland Pl, London, United Kingdom, W1B 1LU
Outstanding
4.90
62
patient reviews
33 Grosvenor Place, Belgravia, United Kingdom, SW1X 7HY
Great all round
4.93
107
patient reviews
3rd Floor, 75 Harley Street, London, United Kingdom, W1G 8QL
Friendly & knowledgeable and Professor Sam Mohiddin explained everything to me expertly. Thank you.
4.96
19
patient reviews
Praed St, Paddington, London, United Kingdom, W2 1NY
Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated
4.77
570
patient reviews
78 Harley Street, London, United Kingdom, W1G 7HJ
Excellent friendly staff seen on time
4.87
18
patient reviews
272 & 280 Kings Road, London, United Kingdom, SW3 5AW
Good experience
4.78
530
patient reviews