69 results found for CERVICAL (NECK) SURGERY Clinics in LANCASTER GATE, CENTRAL LONDON

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

Very professional and efficient

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Wonderful

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

Excellent standards throughout.

Less than approachable receptionist. Excellent Consultant service with five stars

Clinically excellent with a "family feel."

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!