56 results found for CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) Clinics in BRENT, WEST LONDON

Wonderful

Great patient service. Always on time and caring.

KInd reception at entrance and friendly asistance at waiting area.

Extremely friendly patient and courteous reception staff and concierge.

Positive experience, totally stress free.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Good and helpful staff

Excellent experience

Friendly, organised and efficient with minimal wait time

Clinically excellent with a "family feel."