73 results found for CUSTOM-MADE KNEE REPLACEMENT Clinics in DOLLIS HILL, BRENT

Very professional and efficient

Great patient service. Always on time and caring.

Clinically excellent with a "family feel."

Wonderful

KInd reception at entrance and friendly asistance at waiting area.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

One small delay otherwise the operation was timely and the staff very good

Professional and prompt