21 results found for CYSTIC FIBROSIS Clinics in FENCHURCH STREET, CITY OF LONDON

Extremely friendly patient and courteous reception staff and concierge.

Easy to book, excellent location, friendly staff

Nice place, helpful staff.

Great clinic for Portuguese speakers in the UK 😊

Clear communication and great service.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

I received real advice on what I should do.

Excellent level of service by the team again. Instant response to my query and helped me with my concerns and request for treatment. Wherever I go, can always trust HarleyDoc to deliver.

Prompt and kindly attention to my needs. Very professional yet personal