96 results found for CYSTOSCOPY Clinics in ARNOS GROVE, ENFIELD

Excellent experience

Wonderful

Very professional and efficient

The staff were polite and welcoming and made me feel very comfortable

Brilliant informative friendly and put your mind at rest thank you

Clinically excellent with a "family feel."

Extremely friendly patient and courteous reception staff and concierge.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

KInd reception at entrance and friendly asistance at waiting area.

Excellent standards throughout.