67 results found for DISC INJURIES Clinics in WEST KENSINGTON, FULHAM

Wonderful

Great patient service. Always on time and caring.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Professional and prompt

Very professional and efficient

I went to IPM following a word and mouth recommendation. I have found the staff to be friendly, professional and very committed to delivering satisfaction. My only disappointment is that, as a self-funding client, the initial assessment significantly underestimated the treatment sessions that would be required which has had a major impact upon budgeting and has become a sizeable, unplanned financial commitment.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Extremely friendly patient and courteous reception staff and concierge.

Always friendly and accommodating. Easy to book online and easy to speak to over the phone as well. They have a lot of specialties which makes it very convenient. Overall they have very good specialists.

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.