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Epidural Brent Cross
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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
8-11 Queen Square, London, United Kingdom, WC1N 3AR
Kept waiting with no apology or explanation. Not given an accurate quote.
4.88
324
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Good experience.
4.87
238
patient reviews
35 Weymouth Street, London, United Kingdom, W1G 8BJ
Very easy to navigate.
4.73
2699
patient reviews
205 – 209 Great Portland Street, London, United Kingdom, W1W 5AH
I had the best care at the Portland Hospital. All the midwives and nursing staff were very friendly, helpful and kind. The facilities were incredible. I was well looked after and enjoyed my hospital stay.
4.81
1917
patient reviews
27 Tooley Street, London, United Kingdom, SE1 2PR
Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.
4.80
4358
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
my experience of the Harley street hospital was good.
4.80
146
patient reviews
Sudbury Hill, Harrow, London, United Kingdom, HA1 3RX
very good fascilities
4.73
1271
patient reviews
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!
4.74
1862
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
An outstanding service! The administrative team arranged for my first consultation within 24 hours of my first contacting them. I then had the spinal injection within a week of first seeing Mr Aylott.
4.89
45
patient reviews