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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
9 Harley Street, London, United Kingdom, W1G 9QY
Well organised and clean
4.84
476
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
95 Harley Street, London, United Kingdom, W1G 6AF
We had a video consultation
4.75
378
patient reviews
1 Beaumont Square Stepney Green, London, United Kingdom, E1 4NL
All the staff are welcoming and helpful.
4.70
651
patient reviews
Chenies Mews Imaging Centre 69-75 Chenies Mews, London, United Kingdom, WC1E 6HX
Made sure my scan was done despite gadgetRon problems
4.92
180
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.
4.87
236
patient reviews
Praed St, Paddington, London, United Kingdom, W2 1NY
Friendly service and quick and experienced
4.77
569
patient reviews
1 Welbeck Street, London, United Kingdom, W1G 0AR
It was my first visit. I was very impressed with the cleanliness of the building the staff and the general ambience.
4.90
66
patient reviews
5th Floor UCH Macmillan Cancer Centre, Huntley Street, London, United Kingdom, WC1E 6AG
Brilliant service so far. I feel that I am in the best possible hands
4.75
232
patient reviews