84 results found for EYE PROBLEM Clinics in GREENFORD, EALING

we were only in the hospital for a relatively short period

Highly professional research of individual patient’s diagnosis Administration — spot on Response to surgical queries given immediately and clearly stated

Positive experience, totally stress free.

Very positive!

Polite, welcoming staff, & a hygienic & beautifully decorated environment.

Weird area to get to but asking for directions wasn't a problem. Very friendly and felt like o had commitment from the doctor and focus on my recovery

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Helpful staff and nice facilities

Professional and prompt

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.