81 results found for FOOT SPRAINS Clinics in KENSAL GREEN, BRENT

Positive experience Easy to find from the station and a very quick walk The reception staff were friendly and helped provide directions Waiting area was clean and the seating was comfy

Very professional and efficient

I felt so cared for as soon as I arrived. Everything was explained to me before my surgery and I was reassured right up to I was put to sleep. When I came round after surgery I could not have felt more cared for , everyone was amazing and I was continually checked on through the night. Food was amazing too, all of the staff were polite , respectful and kind.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent work from a good team.

Good thanks

Friendly service and quick and experienced

Very kind and patient staff. Took me seriously and admitted me to make sure I was ok.

The hospital is always clean and child friendly. Staff are always polite and helpful. Great hospital overall.