75 results found for FUNCTIONAL ENDOSCOPIC SINUS SURGERY (FESS) Clinics in LANCASTER GATE, CENTRAL LONDON

My experiences of OneWelbeck have been wholly positive. I have had several consultations, an MRI scan and surgery there and throughout it all I was welcomed by a friendly team who took time to explain things to me. Everyone that I have met there has been professional and friendly, and the whole experience made me feel in very safe hands.

Facilities are good. Staff were friendly and helpful.

Staff were all very friendly and helpful. Wait time was only a few minutes.

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!

Very welcoming and seen on time

Very positive!

Nice place, helpful staff.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Love this Hospital.

Efficient communication, good logistics management, quick at responding emails.