87 results found for GOUT Clinics in ST MARGARETS, TWICKENHAM

I was an NHS patient in the Sainsbury wing prior to and after a TAVI procedure. All the staff were caring and extremely attentive and as far as I can tell I was not treated any differently to a private patient.

KInd reception at entrance and friendly asistance at waiting area.

A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.

Good experience

Love this Hospital.

Great facilities, helpful and friendly staff and consultant explained everything clearly

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and efficient

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.