55 results found for HAND EXTENSOR TENDON INJURIES Clinics in HOMERTON, HACKNEY

Experience at this hospital very pleasant

Staff were friendly and helpful

Very good, nice receptionists, thoough some delay with software

I had an appointment booked for some Bloods at midday. I was maybe one or two minutes late but was still waiting at 12.20pm at which point i approached the desk to find that they were struggling to check my authorisation number despite me having emailed it to the booking administrator earlier, and despite sitting in the waiting room (so they could have asked me). When I finally went to see the nurse for the tests she didn’t a copy of the request form despite me having emailed it to the booking administrator the previous day. So a further delay whilst she went to ‘get the right tubes’. Please sort out the co-ordination between your departments

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Well organised and clean

One small delay otherwise the operation was timely and the staff very good

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

They were fine front desk could be a bit nicer but was clean and spacious