59 results found for HAND PROBLEMS Clinics in HALE, BARNET

The staff were polite and welcoming and made me feel very comfortable

Quick and easy check in with reception. Was expected and forms to complete were ready as soon as I arrived. Receptionist was friendly and efficient. Comfortable waiting area.

Excellent service by the staff, building is very well maintained and very clean

we were only in the hospital for a relatively short period

One small delay otherwise the operation was timely and the staff very good

The hospital was easy to find and staff helpful at each stage as I was new to the hospital. It was clean and well signed to move around to the pharmacy and exit

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and efficient

Good and helpful staff

Helpful staff and nice facilities