52 results found for HEAD & NECK CANCERS Clinics in GUNNERSBURY, WEST LONDON

Weird area to get to but asking for directions wasn't a problem. Very friendly and felt like o had commitment from the doctor and focus on my recovery

Never spent long waiting but the staff and service was fast and friendly.

Extremely friendly patient and courteous reception staff and concierge.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Professional and prompt

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

we were only in the hospital for a relatively short period

We had a video consultation

Nice place, helpful staff.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.