85 results found for HEART BURN Clinics in SYDENHAM HILL, SOUTHWARK

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Always friendly and accommodating. Easy to book online and easy to speak to over the phone as well. They have a lot of specialties which makes it very convenient. Overall they have very good specialists.

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

Friendly, organised and efficient with minimal wait time

I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.

I saw Dr Carla for multiple appointments. She was very thorough, listened and made swift recommendations. I had a health screening, full body MRI and allergy testing which was a great way to know my body better. Very happy and never had any wait time!

Staff were very professional and helpful

All very smooth and efficient

Outstanding

Happy with my visit. No concerns to express.