40 results found for HEART BYPASS SURGERY Clinics in PARK ROYAL, WEST LONDON

I was an NHS patient in the Sainsbury wing prior to and after a TAVI procedure. All the staff were caring and extremely attentive and as far as I can tell I was not treated any differently to a private patient.

Great patient service. Always on time and caring.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Extremely friendly patient and courteous reception staff and concierge.

Love this Hospital.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Brilliant!

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

very good fascilities

Good experience