96 results found for HEART VALVE PROBLEMS Clinics in ST MARGARETS, TWICKENHAM

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Lovely experience

Had excellent experience with staff and Prof Imam.

I was an NHS patient in the Sainsbury wing prior to and after a TAVI procedure. All the staff were caring and extremely attentive and as far as I can tell I was not treated any differently to a private patient.

Love this Hospital.

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

With the star rating I have nothing to add

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.