113 results found for HIP REPLACEMENT Clinics in SURREY, SOUTH EAST

It was a new experience for me to be in hospital and I thought it was all a really above average experience. Everybody was extremely friendly and had the time for me.

we were only in the hospital for a relatively short period

Friendly and quick

Good experience.

Very friendly and professional

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Never spent long waiting but the staff and service was fast and friendly.

Good experience

Great experience everyone was super friendly and helpful

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.