111 results found for IMMUNISATIONS Clinics in LEWISHAM, EAST LONDON

Great all round

I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Facilities are good. Staff were friendly and helpful.

Great patient service. Always on time and caring.

Clear communication and great service.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Very welcoming and seen on time

Efficient

Very nice hospital, staff were very friendly and helpful and overall experience was amazing