58 results found for KIDNEY FAILURE Clinics in EAST OF ENGLAND, ENGLAND

I felt safe and cared for. I was treated with dignity, kindness and respect. Also I felt the staff support and care. All staff spent time talking with me, explaining procedures. Thank you!

Extremely friendly patient and courteous reception staff and concierge.

Really pleasant hospital and friendly staff. Never experienced any issues.

Harefield is a great hospital with great people

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

very good fascilities

Very professional and efficient

Better signage would be helpful.

Good location in London.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.