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St Thomas Street, London, United Kingdom, SE1 9BS
Better signage would be helpful.
4.78
3597
patient reviews
23 Queen Square, London, United Kingdom, WC1N 3BG
Excellent experience
4.79
485
patient reviews
27 Tooley Street, London, United Kingdom, SE1 2PR
Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.
4.80
4358
patient reviews
9-11 Bath Street, London, United Kingdom, EC1V 9LF
Good professional care.
4.72
4424
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Great facilities, helpful and friendly staff and consultant explained everything clearly
4.83
3525
patient reviews
St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
35 Weymouth Street, London, United Kingdom, W1G 8BJ
Extremely friendly patient and courteous reception staff and concierge.
4.73
2698
patient reviews
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
60 Grove End Road, London, United Kingdom, NW8 9NH
Love this Hospital.
4.73
3776
patient reviews
49 Marylebone High Street, London, United Kingdom, W1U 5HJ
Good location in London.
4.81
2087
patient reviews