14 results found for MYELODYSPLASTIC SYNDROME Clinics in LANCASTER GATE, CENTRAL LONDON

Extremely friendly patient and courteous reception staff and concierge.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

We had a video consultation

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

Brilliant service so far. I feel that I am in the best possible hands

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Good experience

The doctors, nurses and staff are incredibly friendly and clearly care about one another and the patients. Doctors in the Sainsbury’s Wing are fantastic, capable and empathetic but clearly overworked with shifts that are longer than they should be. I would say the same goes for the nurses. There is a serious shortage of staff, which is problematic for a private facility. The building in itself and the rooms are in desperate need of renovation and modernisation. Nutrition needs to be much more of a priority as it forms a crucial part of a holistic treatment.

Never spent long waiting but the staff and service was fast and friendly.