48 results found for PALLIATIVE CARE Clinics in BROOK GREEN, HAMMERSMITH

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Small clinic meant it felt intimate and the staff were always so attentive - much more personable than going to a hospital for scans / check-ups

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

In particular, the receptionists were cheery and welcoming. Theyvhalped make the appointment non-scary and set me at ease - so thanks to them!! 😊

Extremely friendly patient and courteous reception staff and concierge.

A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.

Very positive!

Nice place, helpful staff.

Great all round