71 results found for PROSTATE BIOPSY Clinics in LEWISHAM, EAST LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very kind staff

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Great experience from start to finish

All the staff i met were friendly and amazing

Staff were very professional and helpful

Outstanding

Experience at this hospital very pleasant

Kind and professional

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.