58 results found for PULMONARY EMBOLISM (LUNG BLOOD CLOT) Clinics in KINGSBURY, BRENT

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

KInd reception at entrance and friendly asistance at waiting area.

Extremely friendly patient and courteous reception staff and concierge.

we were only in the hospital for a relatively short period

The doctors, nurses and staff are incredibly friendly and clearly care about one another and the patients. Doctors in the Sainsbury’s Wing are fantastic, capable and empathetic but clearly overworked with shifts that are longer than they should be. I would say the same goes for the nurses. There is a serious shortage of staff, which is problematic for a private facility. The building in itself and the rooms are in desperate need of renovation and modernisation. Nutrition needs to be much more of a priority as it forms a crucial part of a holistic treatment.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Good and helpful staff

Facilities are good. Staff were friendly and helpful.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Helpful staff and nice facilities