60 results found for RETINAL IMAGING Clinics in LIVERPOOL STEET, CITY OF LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

excellent all round

The Surgeon took the procedure and the whole treatment very personal. Nurses were very caring.

no waiting time, lovely clinic

An amazing team. From Val the PA all the way through to the surgeon, you knew you were in the best hands.

Staff were very professional and helpful

Friendly service and quick and experienced

Once again, first rate care!