62 results found for RIGID & FLEXIBLE URETERORENOSCOPY AND LASER FRAGMENTATION OF STONES Clinics in KENTON, BRENT

Wonderful

Very professional and efficient

KInd reception at entrance and friendly asistance at waiting area.

Good clinic with friendly and helpful staff. More parking would be helpful.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

Good and helpful staff

Excellent experience

All aspects of my visits to The Prostate Centre have been more than satisfactory, from waiting times, staff interactions, cleanliness and the overall environment has made me feel well looked after throughout.

It was an excellent experience.