79 results found for ROUTINE EYE EXAM Clinics in STRAWBERRY HILL, TWICKENHAM

Efficient friendly and easy to use

With the star rating I have nothing to add

Positive experience Easy to find from the station and a very quick walk The reception staff were friendly and helped provide directions Waiting area was clean and the seating was comfy

Very efficient - very soon after I arrived, I was taken to the downstairs room to have the battery of tests done, and then almost immediately went upstairs to see Caroline. All very thorough and reassuring. The selection of frames was also very efficient - and patient, allowing me to try on a lot of different ones.

Excellent. Only there one hour so not much to say

Good thanks

A good meetng with my chosen consultant

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Once again, first rate care!