64 results found for SEBORRHEIC KERATOSIS Clinics in RICHMOND, WEST LONDON

Very welcoming and professional.

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Extremely friendly patient and courteous reception staff and concierge.

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

Excellent. Only there one hour so not much to say

The doctors, nurses and staff are incredibly friendly and clearly care about one another and the patients. Doctors in the Sainsbury’s Wing are fantastic, capable and empathetic but clearly overworked with shifts that are longer than they should be. I would say the same goes for the nurses. There is a serious shortage of staff, which is problematic for a private facility. The building in itself and the rooms are in desperate need of renovation and modernisation. Nutrition needs to be much more of a priority as it forms a crucial part of a holistic treatment.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent standards throughout.