65 results found for ACTINIC KERATOSIS (SOLAR KERATOSIS) Clinics in RICHMOND, WEST LONDON

Very welcoming and professional.

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Good experience

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

Clinically excellent with a "family feel."

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Wonderful

Professional and prompt

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.