22 results found for SEPTIC ARTHRITIS Clinics in TOWER HAMLETS, EAST LONDON

Friendly and quick

Good facility, very clean, front desk was very kind and helpful.

we were only in the hospital for a relatively short period

Extremely friendly patient and courteous reception staff and concierge.

Very professional and efficient

Excellent experience!

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Friendly, organised and efficient with minimal wait time

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.