60 results found for SPINAL DISORDERS Clinics in LADBROKE GROVE, KENSINGTON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

we were only in the hospital for a relatively short period

Extremely friendly patient and courteous reception staff and concierge.

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Helpful staff and nice facilities

Less than approachable receptionist. Excellent Consultant service with five stars

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Very kind staff

Never spent long waiting but the staff and service was fast and friendly.