29 results found for SPINAL INJECTIONS Clinics in GUNNERSBURY, WEST LONDON

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

All the staff i met were friendly and amazing

Love this Hospital.

Very professional and efficient

Very easy to navigate.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

It just seemed like a clean and very efficient environment. There was never any sense of panic, or rush but things happened smoothly and on time. Reception is very efficient.

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!