30 results found for TARGETED THERAPY Clinics in FENCHURCH STREET, CITY OF LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

I had to wait 1 hour 25 mins to be seen, I nearly fell asleep in the waiting room after the reception staff even left for the days. It reminded me of NHS wait times when I go for an appointment.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Happy with my visit. No concerns to express.

Very welcoming and seen on time

In particular, the receptionists were cheery and welcoming. Theyvhalped make the appointment non-scary and set me at ease - so thanks to them!! 😊

Hospital was very clean and staff were very efficient and welcoming throughout my stay, my one suggestion would be to allow patients to arrive closer to their procedure time when having local anesthetic, as there are only a small amount of checks needed prior therefor a lot of waiting around.

UCH could not have been better. All round professional, and friendly. I couldn’t ask for more.

Very friendly staff