55 results found for THE YOUNG KNEE Clinics in HALE, BARNET

Clean, quite and comfortable. Staff were kind too.

Quick and easy check in with reception. Was expected and forms to complete were ready as soon as I arrived. Receptionist was friendly and efficient. Comfortable waiting area.

One small delay otherwise the operation was timely and the staff very good

I couldn't fault the service we received. Staff made us feel instantly at ease.

Friendly Staff, although they found it slightly difficult to change my GP practice and GP at OP reception

Good and helpful staff

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent service

Positive experience Easy to find from the station and a very quick walk The reception staff were friendly and helped provide directions Waiting area was clean and the seating was comfy

Great place efficiently run service with good availability of appointments