10 results found for THROMBOPHILLIA Clinics in EALING, WEST LONDON

A good meetng with my chosen consultant

Once again, first rate care!

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

The hospital is always clean and child friendly. Staff are always polite and helpful. Great hospital overall.

It was excellent and the nurses and wider staff were all fantastic.

Irfana is lovely and really puts your mind at ease in what is an incredibly stressful time. She takes time to explain what is happening so you feel involved in the process.

Brilliant service so far. I feel that I am in the best possible hands

Excellent level of service, efficiency and comfort with personable staff throughout.