43 results found for TRAUMATIC BRAIN INJURY Clinics in CITY OF LONDON, CENTRAL LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Kept waiting with no apology or explanation. Not given an accurate quote.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Positive experience Easy to find from the station and a very quick walk The reception staff were friendly and helped provide directions Waiting area was clean and the seating was comfy

Friendly, organised and efficient with minimal wait time

Marvelous treatment , staff is very kind thank you for everything.

Friendly service and quick and experienced

The facilities are excellent and well equipped and the attention is great. I would definitely recommend Cleveland Clinic London.

Once again, first rate care!

Good experience