39 results found for UROLOGICAL SURGERY Clinics in COCKFOSTERS, ENFIELD

The staff were polite and welcoming and made me feel very comfortable

Excellent experience

KInd reception at entrance and friendly asistance at waiting area.

Wonderful

Very professional and efficient

Good and helpful staff

Clinically excellent with a "family feel."

Good service and kept very clean and staff was very friendly

Great patient service. Always on time and caring.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.