114 results found for URTICARIA (HIVES) Clinics in LANCASTER GATE, CENTRAL LONDON

Helpful staff and nice facilities

Friendly and quick

Extremely friendly patient and courteous reception staff and concierge.

Facilities are good. Staff were friendly and helpful.

we were only in the hospital for a relatively short period

Very speedy checkin

I would highly recommend Dr Pruneddu and Dottore London overall. I was able to get an appointment at short notice, I didn't have to wait on the day and Dr Pruneddu answered all my questions clearlt and efficiently.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very nice hospital, staff were very friendly and helpful and overall experience was amazing

Very professional and efficient