115 results found for VALVULAR HEART DISEASE Clinics in HAMMERSMITH, WEST LONDON

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Brilliant!

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

The doctors, nurses and staff are incredibly friendly and clearly care about one another and the patients. Doctors in the Sainsbury’s Wing are fantastic, capable and empathetic but clearly overworked with shifts that are longer than they should be. I would say the same goes for the nurses. There is a serious shortage of staff, which is problematic for a private facility. The building in itself and the rooms are in desperate need of renovation and modernisation. Nutrition needs to be much more of a priority as it forms a crucial part of a holistic treatment.

Wonderful

Treated really well. Very efficient and very friendly staff. Make you feel at ease.