67 results found for VARICOSE VEINS SURGERY Clinics in ST JAMES'S, WESTMINSTER

Extremely friendly patient and courteous reception staff and concierge.

Clean, friendly and super helpful staff on the ward and in outpatients. The location is really convenient to get to from most places. Room was nice - treated to a nice river view!

Wonderful

Professional and prompt

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Clinically excellent with a "family feel."

Very professional and efficient

Every member of the team was a delight to deal with - from sonographers to nurses and receptionists. Pre and post appointment care was impressive - from bookings to proactive calls to check in post-op.

Excellent standards throughout.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.