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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Pranai Buddhdev

Orthopaedic Surgeon

We were extremely pleased that we made the choice to visit Mr Buddhdev, following a diagnosis of scoliosis for my daughter. From the beginning, his team were efficient, personable and kind. In the consultation, he was friendly and genuinely interested in my daughter's life, putting her at ease. While he examined her, he clearly explained what he was looking for, how her condition might show, and what further x-ray tests would be needed. The tests were conducted immediately, which was reassuring. We were then seen again to explain the results. Clearly, he has sophisticated specialist software to review the data. As a result he recommended that an additional MRI would be required. This was rushed through onsite for maximum speed. After the consultation, he swiftly followed up with a detailed letter and helpful phone call to talk through next steps in treatment. He has recommended a specialist to use to treat the condition, with direct explanations on how this can improve outcomes. I cannot thank him and his colleagues enough for their professionalism and kindness throughout this process. If only all medical services were like this.

Professor Bijendra Patel

General Surgeon

I am writing to provide a full heartfelt reference to Professor Patel, who was responsible for my care at Wellington Hospital. His professionalism , compassion, and clinical excellence made an extraordinary impact on both my recovery and my confidence during a very difficult time.. From my first interaction with him , Professor Patel demonstrated exceptional skill and a deeply caring approach . He communicated clearly, listened attentively, and always made me feel respected and supported. His calm manner and willingness to explain each stage of my treatment gave me reassurance when I needed it most . I firmly believe that Professor Patel’s expertise and commitment to my wellbeing went far beyond what I ever expected. I will always remain grateful for the outstanding care I received under his supervision. Professor Patel is an exceptional clinician and an extraordinary human being . I offer him my highest recommendation without reservation. Kind regards , Jerry P.

Harley Mind Care

Psychiatry, Psychotherapy, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Dr. Elizabeth James

Chiropractor

From the very first consultation, it was clear this was different. The team at Haptic doesn't just look at your spine; they look at you. The initial assessment was incredibly thorough, involving posture analysis, gait assessment, and a long conversation about my lifestyle, stress levels, and overall wellness goals. I see Dr. Lil, who is absolutely amazing. She spent 30 minutes just listening to my history and my frustrations before ever laying a hand on me. I was so impressed with my results and Dr. Lil's gentle, knowledgeable approach that I even brought my 12-year-old son in for some sessions. She was fantastic with him—explaining everything in a way he could understand and making him feel comfortable and involved in his own health. It gives me so much peace of mind knowing we are both building a foundation for better posture and long-term wellness.

Mr Kuen Yeow Chin

Plastic Surgeon

I’ve seen many consultants in the course of treating my skin cancer over the last 30 years. I’ve had in the region of 40 procedures and Mr Chin has, by far and away been the best I’ve experienced. My last three procedures (with different consultants) were under local anaesthetic which led to me fainting as a reaction to the pain of local anaesthetic. When I presented this challenge to the next consultant, both he and his staff dismissed my request for a general anaesthetic or at least sedation. They implied that I needed to toughen up. Mr Chin however understood my concerns and took action to ensure I was ok from a pain management perspective. In every engagement I’ve had with Mr Chin I have felt cared for and respected. He’s an outstanding healthcare professional.

Dr Ozan Hanci

Paediatrician

Our experience with Dr Hanci was really positive. We felt, both my husband and I, that he tailored the consultations to both us as parents, but also communicated with our daughter brilliantly, putting her at ease, and ensured she was involved with the process on her terms. Dr Hanci was professional, thorough, empathetic and patient. The nurses were also very caring and diligent with their manner. My only slight feedback would be that there was a bit of confusion by the reception team/s, who advised us that Dr Hanci wasn't working on the day of our appointment, but other than that, a positive experience, given it is/can be a concerning time for families.

Mr Sanjay Agrawal

General Surgeon

10 out of 10 service. . Mr Agrawal inspires confidence so you feel you are in very safe hands. He is kind , reassuring but gives very clear information of all aspects of the procedure. On meeting Mr Agrawal I felt very confident and calm about the procedure and did not worry about operation. His qualifications and general manner is one of great skill and trust. After surgery the whole staff were brilliant explaining aftercare and medication. The whole experience has been very positive with excellent care from start to finish. I will always be Grateful to Mr Agrawal and his team.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I was referred by my own dentist as he felt specialist treatment was necessary, following an abscess. Treatment was required urgently as I was due to travel abroad and did not want a repeat of the abscess. Dr Naidoo was able to see me and start root canal treatment before I travelled, describing the treatment in detail so that I could make an informed decision. I was seen on return to this country and treatment was completed. The treatment was painless ad the quality of care was excellent. I would have no hesitation in recommending Dr Naidoo and Vermilion Kelso

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

I recently visited Mr Baldwin and couldn’t be happier with the level of care I received. From the moment I arrived, everything felt smooth, organised, and reassuring. Mr Baldwin’s manner and professionalism were exceptional — calm, friendly, and attentive. I never felt rushed, and he took the time to listen properly, which made the whole experience feel very personal. All in all, a brilliant experience and absolutely deserving of five stars. I would happily recommend Mr Andrew Baldwin to anyone considering private treatment.

Mr Luca Sabatini

Obstetrician & Gynaecologist

I’ve had several consultations with Mr Luca Sabatini, and he has been incredibly kind and informative throughout. He always made me feel comfortable and was very patient with all my questions, providing detailed answers every time. I also had my endometriosis surgery with Mr Luca, and I can honestly give him the highest praise. The post-surgery advice and follow-up consultations were extremely helpful as well. I highly recommend Mr Luca to anyone facing similar struggles.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Blown away by how quickly and thoroughly I was seen. Feel a real relief already that someone has listened to all factors to really understand me and where I'm at with everything. From attending menopause talk on the Friday, to calling for an appointment Saturday, to seeing Nicky Sunday and getting a prescription. Nicky was so lovely to deal with too! Great service, thank you for helping to get me on track.

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

I was highly impressed by the quick and efficient service I received from the service!Booking an appointment was straightforward, and they even offered me a late hours slot. I saw a very experienced GP,Dr.Awais,who carefully reviewed my medical records, listened to my needs, and provided the letter I required with expertise within a very short notice Highly recommended!!

Eve Clinic

Osteopathy

Luciane Alberto at Eve Clinic runs a best in class practice. I have received a well-woman's osteopathic treatment from Luciane, relating in particular to the pelvic floor. In addition to feeling safe and cared for, I feel revitalised in body and mind - that is no small matter. Thank you so much for the healing and care that you bring me and all of us!

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

I would totally recommend Little Aston hospital and Mr Goswami as my surgeon and his team of professionals who work closely with him since I was in a lot of pain with my foot and due to my profession needed the operation. You are in such good hands and the team make you feel at ease and deliver the best possible care- with you as a priority