43 results found for ACELLULAR DERMAL MATRIX Clinics in GUNNERSBURY, WEST LONDON

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Very friendly environment and clean.

Small clinic meant it felt intimate and the staff were always so attentive - much more personable than going to a hospital for scans / check-ups

we were only in the hospital for a relatively short period

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Good experience

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

Helpful staff and nice facilities

Very professional and efficient