88 results found for ALCOHOLISM Clinics in BROOK GREEN, HAMMERSMITH

Good location in London.

I came to CATCH after struggling with addiction problems for many years. The 28 day rehab programme was truly life-changing. The compassionate therapists and supportive community provided the caring environment I needed to face my addiction head-on and develop healthier coping skills. I'm more than six months clean and sober now and things are getting better all the time.

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and efficient

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

An incredibly supportive environment, staffed by highly competent and caring individuals.

A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.

Nice place, helpful staff.